Refund Policy
100% refund within 24 hours
For a subscription bought directly from Dot 9T, submit your refund request within 24 hours of purchase to receive a 100% refund. The deadline applies to when you submit the request, not when our team reads it. After 24 hours, no refund is available under this voluntary policy.
How to request your refund
Email [email protected] or contact our WhatsApp support at +92 355 5729055. Include your order reference, purchase date and time, and the contact details used for the order. Keep a copy of your request. Never send your password or full payment-card details.
Returning the payment
Support will verify the purchase and confirm the refund arrangements. The time for funds to appear depends on the payment method and provider; request an estimate when the refund is confirmed. A refunded subscription will be closed.
Cancellation and renewal
You may cancel at any time. Cancellation is separate from a refund request and does not extend the 24-hour refund window. Subscriptions do not renew automatically.
Resellers and purchases from other sellers
This published guarantee covers subscriptions purchased directly from Dot 9T. Confirm reseller credit refund eligibility, including used credits and any exchange arrangements, in writing before buying a reseller panel. For purchases from an independent seller, contact that seller about its policy.
Your legal rights
This policy does not restrict any refund, cancellation or other rights that cannot be excluded under the law applicable to your purchase.